Takes the job
Name, suburb, what’s broken, urgency, and when someone can attend. Phone comes from the carrier. We never ask for it.
After hours · Australia
You are on a job.
TradieLine takes the call.
When a homeowner rings your number after hours, TradieLine answers in English, takes the job, texts you, and texts them a confirmation. No dispatch theatre. No invented suburb.
Reads it back
No jobs row until the caller confirms the readback. A missed call with only a number is not a job.
Texts both sides
You get the facts. The homeowner gets “we have the job, the tradie will call you.” Only after confirm.